FAQs

How long will it take until I receive my order?

Please refer to our shipping policy for more information!

Do you ship worldwide?

Yes, we do!! (We will no longer be shipping to the UK due to new tax policies)

Can I return/exchange or cancel my order?

We do not offer refunds, returns, or exchanges due to the nature of our products and sanitary reasons. Please refer to our refund policy for more information!

My tracking shows that my package has been delivered but I do not see it, what should I do?

Once we ship out your product, it is now out of our hands and into the carrier’s! Please wait a few days to see if your package will arrive and contact your carrier. Packages tend to show up a few days after they have been marked delivered. Contact us via email support@glosstea.com if you have any more concerns and we will try to accommodate you as best as we can! 

 We are not responsible for lost, damaged, or stolen items. Please contact the carrier if these issues occur. If damaged, please send us a photo via email! 

Are your products vegan?

Yes, our products are vegan and cruelty free!

What are the ingredients in your products?

Lip Gloss: Hydrogenated Polyisobutene (and) Ethylene/Propylene/Styrene Copolymer (and) Butylene/Ethylene/Styrene Copolymer, Coconut Oil, Grapeseed Oil, Sweet Almond Oil, Glycerin, Vitamin E Oil, Cosmetic-grade Mica (ethically sourced), Organic Vegan Flavoring Oil, Castor Oil, Polymer(Toppings).

Lip Scrub: Vegan Sugar, Coconut Oil, Sweet Almond Oil, Grapeseed Oil, Vitamin E Oil, Cosmetic-grade Mica, Vegan Flavoring Oil.

Are your products safe to use?

Yes, of our ingredients are cosmetic-grade and skin safe! 

How long do your products last? (Shelf-life)

Since our products are all made with natural ingredients and no preservatives, please note that its shelf life is 3-6 months (for lip gloss) and 1-2 weeks (for lip scrubs), also depending on how you take care of them! Tip: Put them in your beauty fridge!!

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